Home About us Editorial board Ahead of print Current issue Search Archives Submit article Instructions Subscribe Contacts Login 
  • Users Online: 832
  • Home
  • Print this page
  • Email this page
Year : 2021  |  Volume : 7  |  Issue : 4  |  Page : 233-239

Predictors of patient satisfaction with surgical care in a low-middle-income country

1 Department of Surgery, University of Port Harcourt, Choba, Port Harcourt, Nigeria
2 Department of Preventive and Social Medicine, University of Port Harcourt, Choba; Africa Centre of Excellence in Public Health and Toxicological Research (ACE-PUTOR), Port Harcourt, Nigeria

Correspondence Address:
Dr. Kelechi E Okonta
Department of Surgery, University of Port Harcourt, Choba
Login to access the Email id

Source of Support: None, Conflict of Interest: None

DOI: 10.4103/IJAM.IJAM_132_20

Rights and Permissions

Introduction: Patient attending a surgical clinic may have some factors contributing to favorable satisfaction following consultations. This study is to determine the predictors of patient satisfaction with care in the surgical outpatient clinic (SOPC) of a University Teaching Hospital in a low-middle-income country. Materials and Methods: This is an analytical cross-sectional study which was conducted at the SOPC of a University Teaching Hospitals. A systematic sampling method with a sample interval of 1:2 was used to enroll respondents after consultation with a doctor using the short form of the Patient Satisfaction Questionnaire-18. The reliability test showed that the questionnaire section for overall satisfaction was acceptable (α =0.67 which was higher than the lowest acceptable threshold of 0.60 (obtained from substantial sample). Descriptive and inferential analyses were performed using the SPSS statistical software and P ≤ 0.05 was considered significant. Results: A total of 466 respondents provided complete information giving a response rate of 95.1%. About 52.8% were males and 47.2% were females. The mean age ± standard deviation was 43.2 ± 15.2. The overall level of satisfaction was 60.9%, 95% confidence interval was 59.7–62.0, and the predictors for overall patients' satisfaction were male gender, older age of patient, higher monthly income, higher self-rated health status, and beneficiaries of free health care. Conclusion: The level of patients' satisfaction with quality of surgical care was high and the identified predictors being male, free health care, and patients' self-rating of health status. The following core competencies are addressed in this article: Interpersonal and communication skills, Patient care, Practice-based learning and improvement, Systems-based practice.

Print this article     Email this article
 Next article
 Previous article
 Table of Contents

 Similar in PUBMED
   Search Pubmed for
   Search in Google Scholar for
 Related articles
 Citation Manager
 Access Statistics
 Reader Comments
 Email Alert *
 Add to My List *
 * Requires registration (Free)

 Article Access Statistics
    PDF Downloaded153    
    Comments [Add]    

Recommend this journal